FAQs
How long does shipping take?
Shipping typically takes 5-7 business days, considering processing time. You will also receive a tracking number, so you will never miss an update!
Where do I find my tracking number?
Your tracking number will be sent to the e-mail you provided during the order process and will keep you you updated until your order arrives. Keep an eye on your inbox for the tracking details to stay updated on your package's journey. Please allow 2 to 4 business days for the tracking information to show.
My tracking order is not updating
We apologize for any delays in the tracking updates. Rest assured, your order is on its way. If you have further concerns or need more information, feel free to reach out to our customer support team, and we'll be happy to assist you and solve any problem that may occur. Remember, your satisfaction is our only priority!
How do I get a refund in case of loss/damage or malfunction of the product?
If for any reason (which includes loss, damage or malfunction of the product) within the reach of 30 days you would like to return the product, feel free to reach our customer service team on support@nuvior.co
How do I claim my Gift Card and the Training guide ?
An e-mail which is going to include the gift card and the QR code, is going to be automatically sent to you after every order and you'll be ready to enjoy your first home workouts. The training guides QR code is also going to be included in our thank you card inside of every package.
1-Year Warranty Terms
Great news! You can activate your 1 year warranty in your cart. Simply select the option before checkout and enjoy peace of mind knowing your product is covered for life. It’s quick, easy and ensures you’re supported every step of the way! This lifetime warranty covers damages to the product incurred during normal use or activity for which the product is intended. The warranty does not cover damages caused intentionally, due to misuse, or through neglect. To claim the warranty, proof of damage during intended use may be required.
Don’t miss out—activate your warranty now!
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.
Please contact us immediately at support@nuvior.co
if you believe you have provided an incorrect shipping address.
Returns:
Please refer to our Return Policy for further information on how to make a return.